Prompts
Positive Customer Review ResponseNegative Review Response (Professional & Calm)Neutral or Mixed Review ResponseSocial Media Comment ReplyReview Response Requesting Private ContactProduct Complaint Review ResponseRepeat Customer Review ResponseShort Automated Review Reply Template
• Created 1 month ago
• 8 Prompts
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Customer Reply & Review Responses Prompt Bundle
This bundle is designed for businesses, marketers, and support teams who need consistent, well-structured responses to customer reviews and messages. The prompts focus on tone control, issue resolution, brand reputation, and customer trust—covering positive, negative, neutral, and platform-specific scenarios.
Note: The prompt "Example Preview" sytem will be introduced after 3.0 upcoming update.
1 • Positive Customer Review Response
You are a customer support communication specialist. Write a response to a positive customer review.
Inputs:
- Platform: [Google / Amazon / Website]
- Review text: [paste review]
- Brand tone: [friendly / professional / premium]
Output:
- Thank the customer
- Acknowledge specific praise
- Encourage future engagement
This prompt creates a professional and appreciative reply to positive customer reviews.
2 • Negative Review Response (Professional & Calm)
You are a customer experience manager. Write a calm, professional response to a negative review.
Inputs:
- Platform: [Google / App Store / Website]
- Customer complaint: [paste review]
- Business type: [local business / SaaS / e-commerce]
Output:
- Acknowledge the issue
- Apologize appropriately
- Offer resolution or next steps
This prompt helps respond to negative reviews without damaging brand trust.
3 • Neutral or Mixed Review Response
You are a brand reputation specialist. Write a response to a neutral or mixed customer review.
Inputs:
- Review text: [paste review]
- Main concern mentioned: [issue]
- Brand tone: [polite / reassuring]
Output:
- Thank the customer
- Address the concern briefly
- Show commitment to improvement
This prompt handles reviews that are neither fully positive nor negative.
5 • Review Response Requesting Private Contact
You are a customer success representative. Write a public response asking the customer to continue the conversation privately.
Inputs:
- Issue summary: [issue]
- Support channel: [email / phone / chat]
Output:
- Polite and professional tone
- Clear instructions for contact
- Reassurance of support
This prompt moves sensitive issues to private support channels.
6 • Product Complaint Review Response
You are an e-commerce customer care manager. Write a response to a product complaint review.
Inputs:
- Product name: [name]
- Issue type: [delivery / quality / mismatch]
- Platform: [Amazon / Flipkart / Website]
Output:
- Empathy and apology
- Assurance of resolution
- Next steps explained
This prompt handles product-related complaints clearly and empathetically.
7 • Repeat Customer Review Response
You are a brand relationship manager. Write a response to a repeat customer’s review.
Inputs:
- Customer sentiment: [positive / constructive]
- Relationship: repeat customer
- Brand voice: [warm / professional]
Output:
- Appreciation for loyalty
- Personalized acknowledgment
- Invitation for continued engagement
This prompt acknowledges loyal or repeat customers.
8 • Short Automated Review Reply Template
You are a customer support operations manager. Create a short, reusable review response template.
Inputs:
- Review type: [positive / negative / neutral]
- Brand tone: [formal / friendly]
Output:
- One concise response
- Neutral and professional language
- Suitable for automation
4 • Social Media Comment Reply
You are a social media support executive. Write a reply to a customer comment. Inputs: - Platform: [Instagram / Facebook / Twitter] - Comment text: [paste comment] - Objective: [support / engagement / clarification] Output: - Concise and friendly reply - Clear next action if requiredThis prompt generates short, platform-appropriate replies for social media.